Your personal information when making a payment is kept confidential, right?

Your information is kept 100% secure and will only be used for this transaction. We will never disclose your card information to any third party.

Our payment system complies with PCI-DSS, meaning the entire payment process follows the highest security standards and is equivalent to banking-grade infrastructure.

What is Hanaichi's personal information privacy policy?

1. Purpose and scope of information collection?

The collection of information on the website https://hanaichi.vn/ includes: email, full name, phone number, customer address. This is the information that https://hanaichi.vn/ needs customers to provide to help Hanaichi:

• Support customers when purchasing products
• Answer customer inquiries
• Provide the latest information on our website to ensure customer benefits.

2. Scope of information use?

Hanaichi uses the information provided by customers in order to:

• Provide new products to customers;
• Deliver invoices and contracts to the address provided by the customer
• Send marketing emails, promotions about the products we provide;
• Send notifications about the exchange activities of the website https://hanaichi.vn/ to customers;
• Prevent activities that destroy user accounts or impersonate customers;
• Contact and resolve with customers in special cases; 

3. Information retention period?

Customer personal data will be stored for 2 years or upon request for cancellation or self log-in by the user and perform cancellation. 

In case the user wants to delete all account information, please contact us at the address in section 4.

4. Address of the entity collecting  and managing personal information?

• Address: 1st Floor, 41 Mai Hac De Street, Nguyen Du Ward, Hai Ba Trung District, Hanoi City
• Email: hanaichistore@gmail.com
• Hotline: 1900 292 995

If the user believes that we have provided their information to a third party without the user's consent, the user has the right to complain to us at the above address.

Our company has an obligation to resolve issues related to protecting customer information when considering the evidence provided by the user as having a basis.

5. Who or what organizations can access that information?

Hanaichi Vietnam Joint Stock Company

6. Means and tools for users to access and edit their personal data?

Customers have the right to self-check, update, adjust or cancel their personal information by logging into their account and editing personal information or requesting Hanaichi to do so.

Customers are responsible for regularly updating and maintaining accurate and timely personal data.

Customers have the right to send complaints about the disclosure of personal information to third parties to the Admin Board of the Website https://hanaichi.vn/. Upon receiving this feedback, Hanaichi will reconfirm the information, respond with reasons and guide members to restore and secure their information again.

7. Mechanism for receiving and resolving user complaints related to personal information being misused or exceeding the notified purpose or scope?

When you provide your personal information to us, you have agreed to the terms that we have stated above. Hanaichi is committed to keeping your personal information confidential by all possible means.

However, due to technical limitations, no data can be transmitted over the Internet that can be 100% secure. Therefore, we cannot give an absolute assurance that the information you provide to us will be kept completely safe, and we cannot be held responsible in the event of unauthorized access to your personal information, such as cases where you voluntarily share information with others. If you do not agree with the terms described above, we advise you not to send information to us.

Therefore, Hanaichi also advises you to keep your login password information secure and not share it with anyone else.

If using a shared computer, you should log out or exit all open Website windows.

Please send all complaints to: Hanaichi Vietnam Joint Stock Company

• Address: 1st Floor, 41 Mai Hac De Street, Nguyen Du Ward, Hai Ba Trung District, Hanoi City
• Email: hanaichistore@gmail.com
• Hotline: 1900 292 995